Will I receive my NATEDE with a plant?
We only sell the flowerpot. The plant would suffer during the shipping process! You can choose one from our recommended plants (view previous question).
Last updated: April 18, 2018 01:59
How long will it take to receive my NATEDE?
If you support us with the Early Bird reward now, we will ship your NATEDE in December 2018. For the other orders you will receive your natural air purifier in January 2019.
Last updated: April 18, 2018 02:59
What is included in my NATEDE box?
- 1 NATEDE with water storage
- 1 photocatalysis filter
- 1 water level indicator
- 2 strings for the self-watering system
- 1 power supply and a power cord
Last updated: April 18, 2018 01:59
Do you ship to my country?
Yes, we ship worldwide!
Last updated: April 18, 2018 01:59
What type of soil should I use?
You can use any high quality soil.
Last updated: April 18, 2018 01:59
What is the function of the strings? Should I use just one or both?
The strings are a part of the self-watering system. If your plant doesn’t need a lot of water, like the Snake Plant or Aloe, you can use just one string. If it requires more like the Flamingo Flower, use it two.
Last updated: April 18, 2018 01:59
Can I control the fan?
With NATEDE you can control the fan and choose from 4 modalities: - Auto mode: NATEDE activates on its own when it detects poor indoor air quality; - Performance mode: boosts NATEDE and gets it running at full power; - Night mode: lowers NATEDE’s fan and light when they are not needed - Custom mode: lets you decide your own settings.
Last updated: April 18, 2018 01:59
Can I connect NATEDE to other IoT devices?
Yes, you can! NATEDE can connect to other smart home devices, such as Amazon’s Alexa and Google Home, and provides users with health tips.
Last updated: April 18, 2018 01:59
How can I turn on my NATEDE?
Thanks to its touchless control, you can turn on your NATEDE waving your hand over the sensor.
Last updated: April 18, 2018 01:59
How much water should I put in the self-watering system?
You can fill the self-watering system until you see the white part of the float.
Last updated: April 18, 2018 01:59
What is NATEDE?
NATEDE by Clairy is a natural air purifier that combines the power of nature and technology to eliminate indoor pollution and to analyse it.
Last updated: April 18, 2018 01:59
How does NATEDE work?
NATEDE is a filtration system based on the principle of phytoremediation, which is a process that allows plants to concentrate elements and compounds from the environment and to metabolize various molecules in their tissue. The filtering system is supercharged by the presence of a technological unit within NATEDE that exponentially increases the passage of air through the plant, eliminating harmful substances and purifying the air. Moreover, it has e new photocatalytic filter, which does not need to be replaced, therefore eliminating waste and extra costs.
Last updated: April 18, 2018 01:59
What is a photocatalytic filter?
Light energy kick-starts a process that zaps all kinds of nasty air pollutants and turns them into harmless substances. For people who suffer from asthma and allergies, light-powered air purifiers like these are another weapon in the fight for cleaner air and better health. You don’t have to replace it, just rinse it with water!
Last updated: April 18, 2018 01:59
What toxins and pollutants does NATEDE eliminate?
NATEDE eliminates 93% of VOCs (Volatile Organic Compounds) including benzene, ammonia, formaldehyde; 99% of bacteria, virus and fine particulate. NATEDE also removes odors.
Last updated: April 18, 2018 01:59
What’s the main difference between NATEDE and a traditional flowerpot?
Regular flowerpots block the air flow at the root level, while NATEDE amplifies the phytoremediation process.
Last updated: April 18, 2018 01:59
What is phytoremediation?
Phytoremediation takes advantage of the natural ability of plants to concentrate elements and compounds from the environment and to metabolize various molecules in their tissue. Common plants can accumulate, degrade, and render harmless contaminants in soils, water, or air.
Last updated: April 18, 2018 01:59
What is NATEDE made of?
NATEDE’s updated design offers a modern shape and sleek look with cleaner lines. The wooden base is made of all-natural materials that are 100% recyclable and environmentally friendly. NATEDE is available in sustainable biomaterial, while the premium version is made of ceramic.
Last updated: April 18, 2018 01:59
What type of plants work best with NATEDE?
You can combine NATEDE with various plants. Each plant has its own purifying ability toward different particles which is why each plant is more adaptable for specific spaces. Don’t worry if you don’t have a green thumb, NATEDE has a self-watering system. So, you can forget ( but not forever!) to water your plant.
For the bedroom: Sansevieria trifasciata: it best purifies your air from Benzene, Formaldehyde, Trichloroethylene, Xylene and Toluene. Aloe Vera: it best purifies your air from Benzene and Formaldehyde.
For the office or living room: Spathiphyllum: it best purifies your air from Benzene, Formaldehyde, Trichloroethylene, Xylene, Toluene and Ammonia. Dracaena Marginata: it best purifies your air from Benzene, Formaldehyde, Trichloroethylene, Xylene and Toluene. Anthurium Andraeanum: it best purifies your air from Formaldehyde, Xylene, Toluene and Ammonia.
For the Kitchen: Aglaonema Modestum: it best purifies your air from Benzene and Formaldehyde. Nephrolepis Obliterata: it best purifies your air from Formaldehyde, Xylene and Toluene.
If you want more information about which plant could help get the most out of your Clairy do not hesitate to contact us via email at [email protected]
Last updated: April 30, 2018 05:50
What plant isn’t toxic for my pet?
Some houseplants can be toxic for your cat or your dog, so here is a list of non-toxic plants: Nephrolepis Obliterata, Nephrolepis Exaltata, Gerbera Jamesonii, Phoenix Poebelenii, etc.
Last updated: April 18, 2018 01:59
How do I know when it's time to water the plant?
Check your float, and when it’s all the way down it’s time to add a bit of water in the self-watering system. So, if you are leaving for a long holiday or for a long business trip, your NATEDE will take care of your plant during your absence. Here is a quick list of most common plants and their related water needs:
Sanseveria: it doesn’t require a lot of water. Water once every 2-3 weeks. Aloe: the soil must never be moist. Water when the soil is dry. Anthurium: it requires a lot of water. Once a week or more. Spathipyllum: water it regularly. Let the soil dry between each watering.
Last updated: April 18, 2018 01:59
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
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